Contact Us

For alternative dental care when our practice is closed, including after-hours or emergency situations, please contact the Royal Dental Hospital of Melbourne at (03) 9341 1000, or visit their Emergency Dental Care page:
https://www.rdhm.org.au/rdhm_patients/dental/emergency-dental-care

At Preston Smiles Dental Clinic, we are committed to providing high-quality care and service, and your feedback is essential to us.

In the case of any complaint we routinely review what has happened, why it occurred, and how to prevent it from happening again. As part of our investigation, we will consider all the details you have provided and share a copy of your complaint with the individuals involved in your care. We will also interview the relevant staff, examine your dental records, and review our internal documents and policies. Our inquiries should be completed within 60 days.

If you are dissatisfied with how we handle your complaint, you can contact the Health Complaints Commissioner at 1300 582 113 at any stage and refer to your healthcare rights at www.safetyandquality.gov.au/your-rights.

Should you have any further concerns or wish to discuss any aspect of your complaint, don’t hesitate to contact us directly at 9470 2904 or by using the form below to send us an email.